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Home»Politics»Ravi Coutinho’s Mother Sues Centene, Alleging Ghost Network Broke the Law — ProPublica
Politics

Ravi Coutinho’s Mother Sues Centene, Alleging Ghost Network Broke the Law — ProPublica

June 2, 2025No Comments4 Mins Read
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PROPUBLICA is a non -profit editorial staff that investigates the abuse of power. Sign up for getting Our biggest stories As soon as they are published.

The male arizona’s mother who died after not being able to find mental health treatment, there is suing his health insurersSaying it violated the law by publishing false information that misleading its customers.

36-year-old entrepreneur Ravi Kutinho acquired insurance at Ambetter, the most popular plan Healthcare.govBecause this seemed to offer many options for mental health treatment and addiction near her home in a pheancing. But, fighting for months in the early 2023 to find on the network covered by his plan, he was unable to find the therapist. In May 2023, after 21 calls with the insurer, without receiving the treatment he was looking for, he was found dead in his apartment. His death was issued as a result of the accident, probably due to complications from excessive alcohol consumption.

Kutinho was the subject of September 2024 investigation PROPUBLICA, which showed how it was trapped in what is commonly known as a “ghost”. Many mental health vendors who have been transferred as taking insurance have not really been able to see it. The PROPBLICA investigation has also shown how customer support and care managers have not been able to connect Kutinho to the necessary care when he and his mother sought help. The story was part of the perennial series “Mental barrier of America“This has investigated ways like insurers used practice that hindered their customers’ ability to access mental health.

The lawsuit filed on May 23 in the Maricop, Mother Kautinio, Barbara Webber, accused the insurer Cenne, as well as a subsidiary that oversee her son, health care in Arizona, in the publication of an “inaccurate” rules. The lawsuit also accused the campaigns of violations of state and federal laws, including those who require accurate catalogs.

The mistakes in the Ambetter catalog made a false impression on the types of mental health, which were actually available, the lawsuit said. According to the lawsuit, the failure of these mistakes was hidden by the fact that Cennene companies provided insufficient services through the ABETTER plan.

The lawsuit relies on the findings of the PROPBLICA investigation, summarizing repeated attempts by Kutigno to find the therapist on the ABETTER network and force Cenne’s representatives to associate him with the mental health vendor he really could see.

The lawsuit also describes how the insurance regulators reported in Arizona earlier in Arizona that he did not support accurate suppliers catalogs. Arizona Arizona promised to correct the mistakes. The regulators did not tear off the insured and refused to answer the propublica questions about whether the subsidiary company Cenne’s problems.

Cenne and Health Net of Arizona did not respond to numerous requests for the court. Previously, Propublica addressed Cenne and Health Net of Arizona more than two dozen times and sent them both a detailed list of questions. None of their media representatives answered.

One of the 25 largest companies in America, Cenne and his subsidiaries have been charged with past lawsuits of a targeted incorrect submission of the network providers, publishing inaccurate catalogs. Earlier, Cenne’s lawyers denied such claims in two major cases, in Illinois and California. Both cases continue.

Insurers did not comply

The best trading group for this industry, AIP, told the legislators that companies are referring to networking suppliers to provide accurate lists. APHIP also said companies could rather correct inaccuracies if the suppliers have done better jobs by updating their lists. However, the providers said propublica that the insurers did not always remove their names from the lists of insurers when they are officially asked to leave their networks.

Mel K. Orchard III, a partner with Spence’s law firm, said Propublica that he intends to take the case in front of the juror to prosecute the negligence and fraud with consumers. The lawsuit does not indicate a certain amount that webber is looking for losses.

“Ravi is an example of the wicked inability of the insurance industry to do what he has to do – and it guarantees us at times when we are most needed,” said Orchard Popublica. “Instead, they hunt our vulnerabilities; that’s what happened in this case.”



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