A technology problem at Alaska Airlines caused a temporary landing of flights in Seattle on Monday morning and problems in the evening for people trying to book flights on its website, the airline said.
The Seattle-based company said in a statement Monday morning that the problem had caused “significant disruption” to its operations, including delayed flights. The airline said it requested a 40-minute layover at Seattle-Tacoma International Airport to clear aircraft congestion.
No further details about the technology issue were released, and the reason for the outages was unclear.
A message on the company’s website on Monday evening said it is experiencing problems booking flights on the website, via a mobile app and in the contact centre.
“We sincerely apologize to our guests who were affected and are working to resolve the issue as soon as possible,” the statement said.
The problems arose at the start of the company’s Cyber Monday flight sale. From his account in the comments X To customers complaining about missed flights, delays and problems using the airline’s app and website, the carrier also apologized.
At the end of September, Alaska Airlines flights They settled in Seattle due to significant disruptions from an unspecified technology issue with the company.
