The Sunday after the Thanksgiving weekend was a new US air travel record with the Transportation Security Administration Projecting more than 3 million passengers in one day That doesn’t mean all went well, of course.
AirHelp Inc.which facilitates compensation for passengers for flight disruptions and processes customer service claims for lost baggage, has released its annual analysis of the best and worst performing airlines. The 2024 AirHelp Score ReportPosted on Tuesday, just in time for the holiday season.
The airline’s ranking methodology takes into account customer claims processed worldwide, as well as tracking external data on each plane’s on-time arrivals and departures, and passengers from more than 54 countries provide feedback on food quality, comfort and crew service. last flight The goal is to provide a snapshot of airline performance, says Tomasz Pawliszyn, CEO of AirHelp, because the analysis “encourages airlines to constantly listen to passenger feedback.” The data analyzed for this round was from January to October.
The worst airlines in the world? That’s Tunisair, last ranked 109th. Keeping the company in the bottom 10 are a number of state-owned and low-cost carriers, including Buzz, a subsidiary of the Polish airline. Ryanair Holdings PLCBulgaria Air, Turkish Pegasus Airlines and Air Mauritius. But the bottom 50 also includes North American carriers JetBlue and Air Canada.
Sort the results by customer feedback alone and Tunisair retains the title of worst performer, closely followed by Ryanair and its subsidiary Aer Lingus. IAG SAwhich It also owns British Airways and Iberia.
As for the best airline in the world: it belongs to Brussels Airlines Deutsche Lufthansa AGAs of 2018 Qatar Airways is ranked 2nd. That’s a significant improvement for Belgium’s national airline, which ranked 12th last year.
both United Airlines and American Airlines ranked in the top five, coming in third and fourth respectively, which may come as a surprise to US travelers due to the flight disruptions domestic airlines have suffered over the past year. Both have been consistently ranked in AirHelp’s top 10 since at least 2022.
“This year we also have a new candidate from North America, Air Transat, a Canadian airline that was ranked 36th,” said Pawliszyn. Delta Air Lines It dropped from No. 11 to No. 17 in 2023, Pawliszyn explained, due to a reduced claims processing score, while its current performance and customer feedback rankings have not changed much. The airline’s July technology outage prompted more than 3,000 complaints about Delta to be filed with the Department of Transportation.
Alaska Airlines, for joining with Hawaiian Holdings Inc. also dropped more than 30 spots this year to No. 88.
Curious to find out which airlines have topped AirHelp’s 2024 global rankings? Here is a quick list.
The worst companies in the world
100. Sky Express
101. Air Mauritius
102. Tarom
103. IndiGo
104. Pegasus Airlines
105. El Al Israel Airlines
106. Bulgaria Air
107. Newair
108. Buzz
109. Tunisair
The best air in the world
10. Air Serbia
9. Widerøe
8. Air Arabia
LOT 7 Polish airlines
6. Austrian Airlines
5. Play (Iceland)
4. American Airlines
3. United Airlines
2. Qatar Airways
1. Brussels Airlines
