If you felt like a deceived mortgage company, automotive lender, credit reporting agency or other financial institution, you may have appealed to the Consumer Financial Defense Bureau. In recent years, millions of Americans have filed complaints to the agency. Sometimes they did this after a long, unsuccessful back and back with customer service. In other cases, their friend, family member or supporter sent them.
The number of complaints – about the loans on the day of payment, the practice of collection of debt and much more – is constantly increasing. According to the agency, the federal agency has set out 2.7 million of them, and half of them led to some relief for consumers.
Complaints to the Consumer Financial Defense Bureau grew in 2024
(Lucas Waldron/Propublica)
But now those who recently filed complaints that were part of the great deeds or fell victims of fraudsters in the future can no longer turn to the agency. All because Trump administration moves to dismantle CFPB while its leaders have refused Capital One and Rocket ladies. (Companies excited the decision to abandon lawsuits and stated that they challenged CFPB allegations.)
The legal battle for the future of the agency continues, and some consumers are already experiencing consequences. According to Propublica today, dozens of current Bureau probe are effectively frozen, which potentially denies accountability and financial assistance for countless consumers.
“The Bureau darkened,” he said in a recent court file.
The fall affects millions of Americans across the political spectrum, including those living in the States who supported the presidential election Donald Trump. In fact, consumers in a number of these states – such as Georgia, Florida, Nevada, Louisiana and Texas – complained to the agency at some of the highest rates of the country.
CFPB complaints come from all over the country with some of the highest rates in Trump’s state states
(Lucas Waldron/Propublica)
The result of the administration’s actions is a broad confusion both in the bureau and outside the sifting complaints against the scam and whether the agency will have enough resources to help people who submitted them, including student borrowers, military service participants, people seeking a loan and elderly.
PROPUBLICA wants to understand the fall that can come from squeezing the Federal Government Consumer Consumer, and we need your help. Please complete the form below if you or anyone you know:
- Filed a complaint at CFPB last year.
- There were problems with a company whose CFPB’s case dismissed or stopped the investigation.
- Were due to CFPB regarding investigations or resolutions last year.
- Worked with communities based on CFPB resources.
We are also interested in connecting you when you work or worked at the agency or at one of the financial institutions it regulates. If this is you please do not complete the form below. Instead, the text reporter Jake Pearson is securely at the signal by phone 917-512-0276.
We perceive your privacy seriously. We collect these answers for the purposes of our reporting and we will contact you if we want to publish any part.